Shipping and Returns
For all requests, please contact us first:
Laughing Lamb Fibers
10am-5pm: Mon-Fri / MST
We offer FREE shipping to the Continental US Only (48 States) on orders over $125 with the shipping code "FS125". You must enter this code at checkout to receive free shipping. We'll select the most efficient and cost-effective method, such as Fed-Ex, UPS or USPS.
We always try our very best to ship items quickly and usually within 1-2 business days. For wools and fiber orders over 1-lb, please allow 10-14 days processing. We'll ship to the address you list when ordering. Please note that we're unable to ship to P.O. box addresses via UPS or FedEx.
Please be sure to carefully inspect your order on receipt. We can't be responsible for loss or damage if you've provided incomplete or incorrect address information. Damaged items are subject to our return, exchange & replacement policies listed below.
If you're not satisfied with your wool or fiber products, you can return them up to 7 days after they have been received. To be eligible for a return you must first notify us in writing of your return request. Items must be unused, in their original packaging, and in the same condition that you received them.
Once your return has been received and inspected, we'll send you an email to notify you that we've received your returned item and if your return has been approved. If approved, a refund will be processed to your credit card or original method of payment within 15 business days.
If your original order qualified for free shipping, we'll deduct the original cost for shipping from your refund. Returned items that cannot be sold as new will not receive a full product refund unless the items are returned due to damage at delivery.
If any wool or fiber products arrive damaged, we'll provide an exchange at no cost. We ask that you provide photos of the damage along with your exchange request.
WHEELS, LOOM & TOOLS:
If any parts of your order are missing or damaged, replacement parts will be provided at no cost. We ask that you provide photos of the damage along with your replacement request. Returns or refunds for wheels, looms and tools are not offered for buyer's remorse.
BACK ORDERS - WHEELS, LOOM & TOOLS:
If a product is back ordered at the manufacturer, we'll contact you and provide you with an ETA for shipment. You may opt for a full refund of your order or to continue with the order. Back-orders are placed in a queue with the manufacturer and are processed on a first-in-first-out basis.
If you decide to cancel a back-ordered item prior to shipping, a full refund will be available. If you request cancellation after the item has been shipped, a refund will not be available.
RETURN & REFUND EXEMPTIONS:
- Gift cards
- Sale items
- Clearance items
- Products that have been used
- Products that have been modified
- Special order items
- Any item not in its original condition
- Wheels, Loom or tools (see below)
- Return requests more than 7 days after delivery
- Return requests for buyer's remorse
- Inaccurate delivery address information
We review exchange requests on a case-by-case basis, please contact us for more information at email@example.com
If you need to return an item that is damaged or is not as described, we'll pay the shipping and provide instructions on how to return the item. If the item is being returned for any other reason, you'll be responsible for paying shipping costs for returning your item(s). Shipping costs are non-refundable.
RETURN SHIPPING INSURANCE:
If you're returning an item and you're responsible for the shipping costs, we recommend you use a traceable shipping service and purchase shipping insurance. We can't guarantee that we'll receive your returned item and we will not process refunds for items that were lost in shipping.